U.S. Using ‘Mystery Shoppers’ to Check on Access to Doctors

U.S. Plans Stealth Survey on Access to Doctors

Robert Pear The New York Times 6/26/2011

WASHINGTON — Alarmed by a shortage of primary care doctors, Obama administration officials are recruiting a team of “mystery shoppers” to pose as patients, call doctors’ offices and request appointments to see how difficult it is for people to get […]